Shipping Policy

At Suvi, we aim to get your order to you as quickly as possible.

Processing times

• Express orders: dispatched within 24 hours of purchase (usually sooner).

• Standard orders: dispatched within 48 hours of purchase.

• Please note: during peak, busy or sale periods, dispatch times may be slightly longer.

Delivery times & tracking
Delivery timeframes depend on the carrier and your location. Once your order has shipped, you’ll receive an email with tracking details.
All parcels can be tracked directly via Australia Post: https://auspost.com.au/mypost/track

Carrier delays
Once your parcel has been handed to the carrier, delivery is outside of Suvi’s direct control. However, we will always assist you by contacting carriers and raising support tickets on your behalf to ensure you get the best possible outcome.

Incorrect addresses & non-collection
Please ensure your shipping details are correct at checkout. If you realise you’ve entered the wrong address, email our Customer Care team at hello@suvicharms.com as soon as possible so we can assist before dispatch.
If an order is returned to us due to incorrect address details or non-collection, a re-delivery fee may apply.

International orders
International delivery times vary by destination. Customs fees, import duties, and local taxes may be charged once your parcel arrives in your country. These charges are the responsibility of the customer.

Need help?
For shipping questions or order support, contact us at hello@suvicharms.com.